Help Centre

tjbeat Frequently Asked Questions

From opening an account to withdrawing via bKash — find detailed answers to all your questions here.

Welcome to tjbeat. On this FAQ page, we provide direct and reliable answers to the questions most frequently asked by players in Bangladesh. We have covered account registration, depositing and withdrawing money via bKash and Nagad, bonus terms and conditions, rules for slots and cricket betting, and responsible gaming. If you cannot find an answer to your question, contact our 24/7 live chat support.

Topic 1

Account and Registration

To open an account at tjbeat, you need an active mobile number, a unique username, and a strong password. The registration process is completed entirely online and your account becomes active within just a few minutes. Providing accurate information ensures there are no issues when withdrawing funds later.

tjbeat is for players aged 21 and above only. An age verification process is followed at the time of registration. Accounts belonging to underage users are not approved, and if identified, they are closed immediately.

Click the "Forgot your password?" option on the login page and enter your registered mobile number. An OTP will be sent to you, and once verified, you will have the option to set a new password. The entire process is usually completed within 2-3 minutes. If you have trouble, contact us via live chat.

No, under tjbeat's rules, one person can hold only one account. If multiple accounts are found, they will be suspended and any deposited funds may be cancelled. This rule is strictly enforced to maintain a fair playing environment.

Yes, account verification may be required before making large withdrawals. Verification typically requires a copy of your national ID card or passport. This is done to keep your account secure. Contact live chat for assistance with the verification process.
Topic 2

Deposits and Withdrawals

Deposits made via bKash are usually credited to your account instantly. It may take a few minutes at most. The minimum deposit amount is ৳100. No extra charges are applied. If you are unsure, share the transaction reference number with our live chat.

Yes, withdrawals can be made directly via Nagad. The minimum withdrawal amount is ৳500. tjbeat generally processes withdrawals within 1 hour. Make sure your Nagad account number matches the information registered on your account.

For bank transfers, tjbeat also processes withdrawals within 1 hour. However, the banking channel may take a bit longer, especially on bank holidays. All major banks are supported, including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank. Verify that your account details are correct before making a withdrawal.

tjbeat does not charge any transaction fees on its own. However, your payment provider (such as bKash or Nagad) may apply their own service charges. The same applies for Rocket and Upay. For details, please refer to the terms and conditions of the relevant payment service.

When a withdrawal is cancelled, the reason is usually communicated via email or notification. The most common reasons are — incomplete account verification, unmet bonus wagering requirements, or incorrect payment details. Contact our 24/7 live chat to resolve the issue — our representatives will assist you in Bengali.

Yes, both Rocket and Upay can be used for deposits and withdrawals at tjbeat. The minimum deposit is ৳100 and the minimum withdrawal is ৳500 for all methods. Every transaction is kept secure using the latest encryption technology.
Topic 3

Games and Gameplay

To bet on BPL (Bangladesh Premier League) matches, first log in, then go to the cricket section and select the match you want. You can place bets on various markets including match winner, toss, and top batter. Live betting is also available, allowing you to bet while the match is in progress. A minimum bet amount is set and displayed on the website.

RTP is a theoretical percentage that indicates how much of the total amount wagered on a slot game is returned to players over the long term. A higher RTP means a higher average chance of getting returns. However, this is a long-term average — each spin is independent and outcomes are determined by a Random Number Generator (RNG).

tjbeat offers games from world-class live casino providers including Evolution Gaming and Ezugi. These providers' games are audited by independent organizations and fair play is ensured. A live dealer deals cards in real time and the entire process can be watched live on video, so there is no doubt about transparency.

tjbeat is fully mobile-friendly. You can play directly from any Android or iOS smartphone browser without needing to download a separate app. Slots, cricket betting, and live casino — all sections work smoothly on mobile. Keep a stable internet connection for the best experience.

Aviator by Spribe is a crash-style game. As a plane takes off, a multiplier increases. If you cash out before the plane crashes, you win according to that multiplier. If you do not cash out before the crash, you lose your bet. There is also an option to place two bets simultaneously, which allows for strategic play.

For T20 and IPL matches at tjbeat, you can find various markets including match winner, handicap, total runs (over/under), first wicket to fall, top batter, and top bowler. Detailed betting markets are also available for ICC tournaments and Bangladesh Tigers international matches. Odds change in real time on live betting markets during the match.
Topic 4

Bonuses and Promotions

New members at tjbeat receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus — making your total balance ৳3,000. Or if you deposit ৳22,000, you receive the maximum ৳20,000 bonus, giving you a total balance of ৳42,000. To receive the bonus, make your first deposit after opening your account.

A wagering requirement is the total amount you need to bet before a bonus becomes eligible for withdrawal. tjbeat's welcome bonus wagering requirement is 25x. This means if you receive a ৳2,000 bonus, you need to place a total of ৳50,000 (2,000 × 25) in bets before you can withdraw. This requirement can be met through both slots and table games.

The tjbeat VIP program has three tiers — Bronze, Silver, and Gold. Bronze members receive up to 0.5% weekly cashback. When you move up to Silver through regular play, you enjoy 1.0% cashback, and upon reaching the Gold tier, you receive 1.5% weekly cashback. Advancement to higher tiers depends on your activity and playing pattern.

VIP cashback is calculated on a weekly basis and is automatically credited to your account on a set day. The cashback amount depends on your tier (Bronze, Silver, or Gold) and the total amount wagered that week. Contact live chat or check the bonus section of your account to find out the exact amount.

Yes, the welcome bonus and most promotional bonuses can be used across all sections — slots, live casino, and sports betting. However, specific promotions may have separate terms. It is recommended that you read the detailed terms and conditions of each bonus offer carefully.
Topic 5

Safety and Responsible Gaming

tjbeat uses SSL (Secure Sockets Layer) encryption technology to protect your personal and financial information. This means your data is not accessible to third parties. Both our servers and payment gateway follow international security standards. Use a strong password and do not share it with anyone.

Yes, tjbeat takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits from your account settings. There is also an option to set a session time limit and a Reality Check. These tools help you stay in control of your gaming. Visit the responsible gaming page for more details.

Self-exclusion is a feature that lets you restrict access to your own account for a set period of time. To activate it, contact us via live chat or email. No promotional emails will be sent during the self-exclusion period. It is completely confidential and handled without any questions asked.

Yes, if you need a break, your account can be placed in a temporary cooling-off period. During this time, you will not be able to log in or make transactions. Let the support team know your preferred duration via live chat and they will assist you. Playing responsibly ensures a healthy experience.

Contact our 24/7 live chat or email us at [email protected] as quickly as possible. Your account will be temporarily locked immediately and an investigation will begin. Change your password and log out of any active sessions from all devices. Your security is our top priority.

Still have questions?

Our support team is ready to help you in Bengali 24 hours a day, 7 days a week. Contact us via live chat or send an email.

Contact Live Chat
24/7 Live Chat (in Bengali) [email protected]